Privacy Policy
Your privacy and the security of your health information are our top priorities
Last Updated: February 4, 2026
At AlphaCare Physiotherapy, we are committed to protecting your privacy and handling your personal and health information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 and other applicable laws.
By using our services, you consent to the collection and use of your information as described in this policy. If you have any questions or concerns, please don't hesitate to contact us.
Information We Collect
Personal Information
When you book an appointment or contact us, we collect personal information including your name, email address, phone number, date of birth, and address. For treatment purposes, we also collect health information including medical history, current symptoms, and treatment records.
Automatically Collected Information
We automatically collect certain information when you visit our website, including your IP address, browser type, device information, and pages visited. This helps us improve our website and services.
How We Use Your Information
Service Delivery
We use your personal and health information to provide physiotherapy services, including assessment, treatment planning, and ongoing care. This includes communicating with you about appointments, treatment plans, and follow-up care.
Administrative Purposes
Your information is used for scheduling appointments, billing, insurance claims, and maintaining accurate patient records as required by Australian healthcare regulations.
Communication
We may use your contact information to send appointment reminders, health education materials, and updates about our services. You can opt-out of non-essential communications at any time.
Information Sharing and Disclosure
Healthcare Providers
We may share your information with other healthcare providers involved in your care, such as your GP or specialists, but only with your consent or as required by law.
Legal Requirements
We may disclose your information when required by law, court order, or other legal process, or to protect the rights, property, or safety of AlphaCare Physiotherapy, our patients, or others.
Third-Party Service Providers
We work with trusted third-party service providers for booking systems, payment processing, and email communications. These providers are bound by strict confidentiality agreements and only access information necessary to perform their services.
Data Security
Security Measures
We implement industry-standard security measures to protect your personal and health information, including encryption, secure servers, and access controls. Our staff receive regular training on privacy and security protocols.
Data Retention
We retain your health records for a minimum of 7 years as required by Australian healthcare regulations. Personal information used for marketing purposes is retained only as long as necessary or until you request deletion.
Your Rights
Access and Correction
You have the right to access your personal and health information and request corrections if information is inaccurate or incomplete. Contact us to request access to your records.
Privacy Complaints
If you have concerns about how we handle your information, you can lodge a complaint with us. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
Withdrawal of Consent
You may withdraw your consent for certain uses of your information at any time, though this may affect our ability to provide services.
Cookies and Tracking Technologies
How We Use Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies are small text files stored on your device that help us remember your preferences and improve our services.
Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling cookies may affect your ability to use certain features of our website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any significant changes by posting the updated policy on our website with a new "Last Updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
AlphaCare Physiotherapy
855 Marion Rd, Mitchell Park, SA 5043
Phone: 1300 433 233
Email: admin@alphacarephysio.com.au